Who said a WEBINAR can’t be effective? I witnessed 2 last week.


«Dr. English», aka myself, delivered the season finale of Sanitas’ Apollo Program, exclusively designed for healthcare. It made a difference in learning about going above & beyond to build a lifetime relationship with customers, both with Soft Skills and Hard Skills.


Thank you Ilija Karadaglic and Daniel Ferreiro (HR) for designing this outstanding project and making it happen, and for believing in my freedom to design customized materials, with a touch of joy.


Participants’ smiles and feedback like Pablo Benito Herrando’s exceeded everyone’s expectations: «Fun and challenging experience totally adapted to the healthcare industry and enjoyable for all colleagues involved. We had fun, gained confidence, and definitely can’t wait to the next edition».


And thank you, participants, for your passion to learn. This is one of the Programs I’ll take in my DNA.


PS: Still, after confinement, this romantic guy misses face-to-face sessions. The differentiator is in the Soft Skills… What about you?