Customer Experience.

Customer Experience.

After a friendly and entertaining wine tasting event at El Lugar del Vino in Rivas (The Place of Wine, Madrid), a customer walks in asking for a Rosé right before closing. In just a second, 3 customers get up in unison crying out: “The Peregrino Rosé! The Peregrino!”...

Being Articulate. Trump vs Obama’s communication skills

Students often ask me for examples of “being articulate”. Here is a good comparison between someone challenged by communication, and someone who is being articulate. Does it have to do with success? With building trust? What else…? Please watch Jimmy Kimmel’s...

BUT vs AND. Positive thinking

This video about “BUT vs AND” is aimed at providing you with Positive Thinking and Communication tricks that boost your Proactive Attitude, two Soft Skills which bring win-win to your lives. If you’d like to know the 2 other cases of BUT, in Winning Negotiations and...
Customer Care exceeds Customer Service 2

Customer Care exceeds Customer Service 2

All companies service, but not all of them care. After our course on ‘Understanding our English Speaking Client’s Perceptions. Outstanding Customer Care’, this group of expert engineers at Experis (Manpowergroup) and Ericsson Malaga, Spain, share with us...