Customer Experience.

Customer Experience.

After a friendly and entertaining wine tasting event at El Lugar del Vino in Rivas (The Place of Wine, Madrid), a customer walks in asking for a Rosé right before closing. In just a second, 3 customers get up in unison crying out: “The Peregrino Rosé! The Peregrino!”...

Customer Care exceeds Customer Service 2

All companies service, but not all of them care. After our course on ‘Understanding our English Speaking Client’s Perceptions. Outstanding Customer Care’, this group of expert engineers at Experis (Manpowergroup) and Ericsson Malaga, Spain, share with us...
Customer Experience, in style. Part 1

Customer Experience, in style. Part 1

Versión en Español: youtu.be/7H1S6a0G6HM Listen to this fascinating story about how a ‘copywriter’ can help companies improve their ‘Customer Experience’ (nothing to do with ‘copyright’). California Systems presents its Communication Coaching service based on another...